Version 2 — 9 July 2026
The Giveaway Rules referenced in this document are being finalised and will be published before the first draw.
Legal
Privacy Policy.
Last updated: 9 July 2026
1. Introduction
At SKINFLEX ("SKINFLEX", "we", "our", "us"), protecting your privacy is one of our highest priorities.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:
- visit the SKINFLEX website.
- create a SKINFLEX account.
- purchase a membership.
- participate in promotions or giveaways.
- interact with our Discord community.
- contact our support team.
- use any current or future SKINFLEX products or services.
We are committed to handling personal information responsibly and in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the EU General Data Protection Regulation (GDPR) and the UK GDPR.
By using SKINFLEX, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
The information we collect depends on how you interact with SKINFLEX.
Personal Information
This may include:
- Full name
- Date of birth
- Residential address
- Postal address
- Email address
- Telephone number
- Country of residence
- Username
- Profile image
- Government-issued identification (where verification is required)
Account Information
When you create an account, we may collect:
- Username
- Password (encrypted)
- Membership tier
- Membership status
- Entry allocations
- Promotion history
- Loyalty history
- Referral information
- Communication preferences
Payment Information
Payments are securely processed by Stripe.
We do not receive or store your complete debit or credit card details. Stripe securely processes payment information in accordance with its own privacy and security standards.
We may collect:
- Billing address
- Payment method type
- Transaction identifiers
- Payment status
- Subscription status
SKINFLEX does not store complete credit or debit card numbers on its own servers.
Prize Information
If you win a Promotion, we may collect:
- Delivery address
- Identity verification documents
- Steam Persona Name
- Steam Profile URL
- Steam Trade URL
- Steam ID
- Digital wallet identifiers (where relevant)
- Tax information where required by law
Technical Information
We automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Screen resolution
- Language settings
- Time zone
- Device identifiers
Website Usage Information
We may collect:
- Pages visited
- Time spent on pages
- Click behaviour
- Referral websites
- Search terms
- Session duration
- Website performance data
Community Information
If you participate within our community, we may collect:
- Discord username
- Community messages
- Support requests
- Reports
- Moderation actions
- Referral activity
3. How We Collect Information
We collect information when you:
- register an account.
- purchase a Membership.
- enter Promotions.
- contact customer support.
- join our Discord.
- subscribe to newsletters.
- complete surveys.
- refer friends.
- participate in competitions.
- browse our website.
- interact with our advertisements.
- use future SKINFLEX applications.
Some information is collected automatically through cookies and similar technologies.
4. Why We Collect Your Information
We collect personal information so we can:
- create your account.
- administer Memberships.
- process payments.
- allocate Entries.
- conduct Promotions.
- verify winners.
- deliver Prizes.
- prevent fraud.
- investigate suspicious activity.
- improve our services.
- personalise your experience.
- communicate with Members.
- comply with legal obligations.
- resolve disputes.
- protect the integrity of SKINFLEX.
5. Marketing Communications
With your consent, SKINFLEX may send you:
- Membership updates.
- new Promotions.
- exclusive offers.
- loyalty rewards.
- platform announcements.
- surveys.
- product news.
You may unsubscribe from marketing communications at any time by following the unsubscribe link contained in our emails or updating your account preferences.
Operational communications relating to your Membership, payments, account security or Promotions may still be sent where necessary.
6. Cookies & Tracking Technologies
SKINFLEX uses cookies and similar technologies to improve your experience and understand how our services are used.
These technologies may include:
- Essential cookies
- Functional cookies
- Performance cookies
- Analytics cookies
- Marketing cookies
- Advertising pixels
Third-party providers such as Google, Meta and other advertising partners may also use cookies in accordance with their own privacy policies.
You can manage or disable cookies through your web browser settings. If SKINFLEX introduces additional cookies or tracking technologies requiring consent under applicable law, we may implement a cookie consent banner in the future.
7. How We Share Information
We only share personal information where reasonably necessary.
This may include:
- payment providers.
- identity verification providers.
- shipping partners.
- cloud hosting providers.
- analytics providers.
- email service providers.
- customer support software.
- legal advisers.
- regulators.
- law enforcement agencies where legally required.
We do not sell your personal information.
8. International Transfers
Because SKINFLEX operates internationally, your information may be stored or processed in countries other than your country of residence.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information.
9. Data Security
SKINFLEX implements appropriate technical and organisational measures to protect personal information against:
- unauthorised access.
- misuse.
- interference.
- loss.
- alteration.
- destruction.
These measures may include:
- encryption.
- secure cloud infrastructure.
- access controls.
- multi-factor authentication.
- regular security monitoring.
- staff access restrictions.
No online service can guarantee absolute security; however, we continuously review and improve our security practices.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- provide our services.
- administer Memberships.
- comply with legal obligations.
- resolve disputes.
- enforce our agreements.
- detect fraud.
When information is no longer required, it will be securely deleted, anonymised, or destroyed.
11. Your Privacy Rights
Depending on your location, you may have rights to:
- access your personal information.
- correct inaccurate information.
- request deletion of certain information.
- object to certain processing activities.
- restrict processing.
- withdraw consent where processing is based on consent.
- receive a copy of your information in a portable format.
Requests may be subject to identity verification and legal exceptions.
12. Children's Privacy
SKINFLEX is not intended for individuals under the age of eighteen (18), or the legal age required in their jurisdiction.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to delete that information.
13. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
SKINFLEX is not responsible for the privacy practices, security, or content of third-party websites.
We encourage users to review the privacy policies of any third-party services they use.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- our services.
- technology.
- legal requirements.
- industry practices.
The updated version will be published on the SKINFLEX website together with its effective date.
Continued use of SKINFLEX after any changes constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us using the details provided on the SKINFLEX website.
We will endeavour to respond within a reasonable timeframe and in accordance with applicable privacy laws.